Become ambassador for the Finali UEFA Nations League Finals 2021 and live the experience of a new competition !
We are looking for Volunteers in Milan and Turin to help organize the four matches that will decide the tournament winners.
Led by sport event professionals, Volunteers will have the chance to experience the backstage of a UEFA event, being at the same the face of the competition at the stadia and at the official sites.
The Volunteer Programme aims to provide a unique and unforgettable experience, bringing all participants closer to football and Volunteering !
Good luck with your application!
Volunteer Team UEFA Nations League Finals 2021
The recruitment process is open to everyone willing to participate in the Programme. However, eligible candidates need to comply with some basic criteria and requirements.
Any other specific or relevant skill fulfilling roles descriptions will be considered an asset.
More information about the schedule are available here.
Il Programma Volontari UEFA Nations League Finals 2021 offre un’ampia scelta di ruoli Volontari per i quali candidarsi.
Invitiamo a leggere la descrizione delle aree operative o progetti prima di procedere con l’iscrizione on-line: in fase di candidatura potrai indicare tre preferenze di aree.
The Access Management project is responsible for overseeing overall access (both ingress and egress) of people and vehicles at the venues (stadiums) during the operational period.
The access management Volunteers will play an integral role in creating a safe and secure environment by supporting the the on-site security team to validate entry processes. The Volunteers will also be responsible for troubleshooting in key areas of the venue and will provide general wayfinding information to all target groups to ensure a smooth and timely ingress and egress of the stadium
The Accreditation team provides accreditation devices that grant holders access to the stadium and/or defined areas within the venue. Different parties involved, such as referees, players, officials, media representatives, Volunteers, service providers, suppliers and sponsors, may receive different accreditation devices depending on their role.
Accreditation Volunteers in the accreditation centres are the first point of contact for people who require accreditation. They will welcome them and provide them with their personalised access cards, which will also be produced by the accreditation Volunteers.
The ceremonies project creates and implements ceremonies and entertainment programmes. The objective is to create a joyful atmosphere in the stadiums and provide a memorable experience, offering a warm and colourful welcome from UEFA and the host cities to the fans, teams and spectators.
Volunteers assist with the pre-match ceremonies (entertainment of fans inside and outside the stadium) and production (TV production, logistics) or as performers.
Within Event Legal Services project, the rights protection programme is aimed at tackling any unauthorised commercial association with UEFA’s events, including ambush marketers, counterfeiters, organised unauthorised ticket sellers and any other persons who try to profit from the reputation of UEFA’s events without contributing to its organisation.
UEFA believes that protecting its intellectual property rights is fundamental to maintaining the sustained growth of European football. If UEFA did not protect its rights, then the value and quality attached to the activities conducted by UEFA would diminish. The commercial entities to which UEFA grants exclusive association rights recognise that these rights are valuable assets, and the revenue that the commercial exploitation of rights generates is redistributed by UEFA in such a way as to promote the healthy and continuous development of professional, amateur and youth football throughout Europe.
The rights protection Volunteers will provide assistance to UEFA’s on-site RPP activities aiming to prevent unauthorised commercial activities (counterfeiting and ambush marketing) around the stadiums and at other key sites within the host city.
Event Transport project is responsible for the planning and delivery of transport services, in line with high-level standards required for guest and other stakeholders involved.
Volunteers are involved in the transportation office/fleet compound at airports, hotels and other venues to welcome guest.
The football and social responsibility project concentrates on social, environmental and economic priorities, and in particular on promoting a healthy lifestyle by implementing a no-tobacco (no-smoking) policy within stadiums and improving the accessibility of stadiums for disabled spectators.
Volunteers in this area will provide assistance to disabled spectators, promote the provision of audio-descriptive commentary services and inform spectators, staff and Volunteers of the stadium’s no-tobacco policy.
The Guest Management and Protocol project is responsible for the delivery of various levels of service to all UEFA VIP programme guests. The team is responsible for welcome services, venue operations in the UEFA VIP areas at all events, and all ticketing and protocol matters. The VIP programme is aimed at UEFA’s top target groups, such as the football family, commercial partners, the local organising committee, the teams competing, and government and royal representatives.
Guest management Volunteers will be the first and main point of contact for these guests and are essential for the smooth delivery of the guest experience. They will welcome guests at airports, hotels or stadiums, provide them with information about the matched and the host cities, and handle their questions and requests.
Hospitality Management team coordinates and manages the development, implementation and delivery of all on-site hospitality programmes (e.g. VIP, Finalists, Sponsors and Corporates). The team is also in charge of delivering catering services for staff, broadcasters, media representatives, Volunteers, youth programme teams and match officials, throughout the tournament on matchdays and non-matchdays
Volunteers will help with the organisational preparations and support the overall operations to ensure the best possible guest experience to the above defined populations.
Information and communications technology (ICT) delivers all communications and related services, as well as some hardware and specialised solutions and applications. ICT is responsible for the concept, set-up, operations. In addition, an IT and telecommunications network will be set up and maintained at every venue so that journalists and other personnel can enjoy the best possible working conditions.
Volunteers in this project have a variety of tasks: IT service and support for matchday operations, information desk and back office, venue set-up and operations. They will gain insights into key areas of a complex organisation that most people never see.
A successful Football Operations project will contribute greatly to the overall image of the competition and reflect positively on the quality of the match. The project team’s main task is to organise the match and all services related to the sporting aspects to the highest international level and according to UEFA regulations.
Volunteers assist the match director with the preparation and running of each match, including the official training sessions the day before the match. They will help set up the dressing rooms, competition areas and match material. Volunteers also take on various administrative tasks, including preparing and, if appropriate, attending meetings.
The Media Operations and Services team is responsible for providing media representatives with what they need to work at the stadium, including media accreditation and booking services, information services and access to the competing teams before and after the match in line with the competition regulations. The stadium will have its own media centre, media tribune, press conference room, mixed zone and pitchside positions.
Volunteers assist the Media Manager onsite, assisting in the mission of providing journalists, photographers and broadcasters with the best possible working conditions.
Mobility project is responsible of the delivery of the spectator journey in the Host City supporting the spectator client group and providing a range of services.
Volunteers are active at airports, the stadium last kilometre and the city centre and are engaged to support the movement of spectators between these transport hubs. They are managed by the Spectator Services Venue Manager. All members of the team are be trained to provide both directions and information.
Signage includes production and installation of all branding elements that form part of the stadium dressing as well as in some areas of the official hotels and airports.
The projects is in charge of decorating the stadium and producing printed material for all projects across the venue. It also implements the specific wayfinding concept and the signage rights delivery for the UEFA partners, especially LED pitch perimeter board advertising and media backdrops.
The Sponsorship Operations team is in charge of implementing operational projects aimed at delivering all the sponsorship rights of the marketing programme to UEFA’s commercial affiliates at high professional standards.
The focus of the Sponsorship Operations team is on leading the delivery of all sponsors’ rights at event-related sites and assisting them with the implementation of their on-site activities by preparing the relevant information, visits and meetings. The team’s role also includes responsibility for planning, internal recruitment and active on-site team training, as well as the organisation of the necessary logistics.
Volunteers will support by fulfilling office duties, monitoring the advertising-free zones and assisting sponsors with on-site activation programmes, as well as other on-site promotional activities around the stadiums.
The Technical services and overlay project manages the planning, provision and implementation of services and temporary infrastructure as requested by internal and, to some extent, external stakeholders to bridge the gap between the existing conditions at the venues and the greater requirements of a major sports event. Sub-projects within this area relate to power supply, water supply, temperature control, waste management, sound systems and giant screens, venue TV and radio frequencies, and temporary infrastructure
Ticketing project is based at the stadium and at the Ticket Collection Points.
Volunteers deals with customer queries and provide customer services in accordance with the ticketing policy and help to enhance the customer experience for the event. They are essential to the delivery of the ticketing project and will often be the first point of contact for ticket holders.
Venue Management is in overall charge of what happens at the venue and, through the venue manager, has the authority to arbitrate if issues arise between projects at the stadium.
The Volunteer team supports the Venue Management and Project Management teams and the stadium owners and operators in the successful planning and implementation of the event.
The Venue Safety Operations team (VSOP) Volunteers assist the VSOP team and LOS colleagues in the monitoring and management of some aspects of the venue safety and security plans at the stadium during the operational period.
The VSOP Volunteers play an integral role through the undertaking of duties as defined in the match day operations plan, as well as translation services in creating a safe and secure environment by assisting the on-site safety and security team to validate existing processes and identify any gaps.
All Volunteers-related activities are planned and implemented by the Volunteer Management team. This project will look after the Volunteers and ensure that everything runs smoothly on a daily basis. It will also deal with training, role allocation, the Volunteer Centre, catering and the Volunteer culture.
Volunteer will assist in all aspect related to the Volunteer Programme management, ensuring this experience will be an unforgettable one for all participants.
The FAQs section is prepared by the UEFA EURO 2020 Volunteer Team Rome to provide you with an overview on the Volunteer Programme.
Since many years the UEFA involves volunteers to give the general public the opportunity to experience their events from behind the scenes by getting involved in its operations.
UEFA NATIONS LEAGUE FINALS 2021 is being held in Turin and Milan: for second edition of the tournament UEFA aims to implement a memorable Volunteer Programme across all venues, having thousands of Volunteers involved.
The objective of the UEFA NATIONS LEAGUE FINALS 2021 Volunteer Programme is to integrate, as well as creating a legacy for the host countries: Volunteers act as ambassadors for the event and the host cities, putting in practice values of solidarity and fair play which link sport to volunteering.
The UEFA NATIONS LEAGUE FINALS 2021 Volunteer Programme in Milan and Turin is organised by the Federazione Italiana Giuoco Calcio, the Italian Football Federation, and it aims at creating a committed and motivated team of 600 Volunteers, which will carry a wide range of functions needed for a successful delivery of the Tournament.
The ambition is to ensure all participants enjoy a unique and unforgettable experience that may encourage others to volunteers for sport events in the future.
Around 600 Volunteers in total will be involved between Turin and Milan.
The UEFA NATIONS LEAGUE FINALS 2021 takes place between 6 October and 10 October 2021 in Milan and Turin host cities.
Milan and Turin will have to honour to host semifinals and finals of UEFA NATIONS LEAGUE FINALS 2021.
You can find more information about the match schedule here.
Wednesday 6 October
Semi-final: Spain – Italy (Milan)
Thursday 7 October
Semi-final: Belgium – France (Turin)
Sunday 10 October
Match for third place (Turin)
Sunday 10 October
The recruitment process is open to everyone willing to participate in the Volunteer Programme, bringing passion, enthusiasm and energy to the Tournament. However, eligible candidates need to comply with some basic requirements:
Any other specific or relevant skill fulfilling roles descriptions will be considered an asset.
Yes. The Volunteer Programme is open to anyone who fulfils basic criteria listed above. We encourage people of different age, experience and origins to apply. Moreover, we encourage seniors to be part of it due to their wide professional and life experience which represents an added value.
Unfortunately, not. To apply for the Volunteer Programme you have to be 18 years old on 1 September 2021 the latest.
The Volunteer Programme is open to anyone willing to participate. However, Volunteers not living in Milan or Turin are asked to bear the cost of accommodation and air/ground transport themselves.
Yes, international applicants can volunteer with a touristic visa. Please make sure you secure necessary documentation well on advance
We do not provide any assistance in this regard. International applicants will have to obtain independently the necessary documentation.
The essence of Volunteering is that it is undertaken without any offer or expectation of financial gain. Moreover, the Volunteer experience does not intend to create any employment relationship.
Volunteers will receive a series of benefits in recognition of their precious contribution:
Participating in the UEFA NATIONS LEAGUE FINALS 2021 Volunteer Programme will give you more than the benefits mentioned above: as a Volunteer, you will have the possibility to live an unforgettable and valuable experience shared with many others like you. You will become part of the UEFA organising team, contributing to one of the biggest football events in Italy.
You will meet new friends and improve your skills, you will feel at home at the Volunteer Centre.
Volunteer will not be allowed to watch matches as spectators. Of course, being part of the organising team, you will be at the very heart of the Tournament operations, feeling the atmosphere of event. Furthermore, Volunteers will have the possibility to watch together the matches at the Volunteer Centres.
Yes, Volunteer will have public transport within the city covered during the Tournament.
Your uniform will consists of different elements and it will be a surprise!
You can specify the size of your uniform during your online application.
The recruitment starts with the online application in the summer 2021.
If you are selected, you will be invited for an interview within July and October 2021. The interview will take no longer than 30 minutes and it will represent an opportunity to go into the details of roles and domains.
Yes. We recommend you read the project descriptions available in the section Domains before proceeding with an online application: you will be asked to select whichever domain(s) you would prefer to be assigned to as a Volunteer. Please note that you may be redirected to another area on the basis of the results of the interview.
All applications are submitted without time submission privilege. However, we advise not to wait until the last few days of September to apply.
You will get confirmation about your role and shifts within September and not later than October 20201.
As a Volunteer you will be supporting sport event professionals throughout all the tournament. The specific task varies accordingly to more than 19 projects, so called domain, you may be assigned to. The communication language will be primarily English.
The Volunteer Programme consists of a wide range of volunteering opportunities. During the interview, you will have the chance to go into the details of the ones you might be assigned to. You can read more about operational areas in the section domains.
In principle, Volunteers should be available from mid September mid October 2021. However, the detailed calendar depends on the volunteer role you are selected for.
You can click here to have an overview of the Match Schedule, including Match Days (MD) in Milan and Turin. Each Volunteer will be informed about their shifts schedule in September 2021.
Please note there are Volunteers roles which serve only during MD and MD -/+1 and other ones that may start before the tournament official kick-off.
In principle Volunteers cannot be eligible for more than one domain. An exception is made for Volunteer Management Volunteers which may serve as stand-by to cover other positions in case needed. In this case, flexibility and adaptability will be their strengths points.
Volunteers will be given a broad range of duties at various locations, such as the Juventus Stadium in Turin or San Siro Stadium in Milan, the and the hotels in Milan or Turin, depending on the role.
The Volunteer Centre is the gathering point and the relaxing area for all the Volunteers involved in the Tournament. It is located within a walking distance to the stadium, serving as office for the Volunteer Team, entertainment and training area for the Volunteers.
Volunteers can enjoy facilities at the Volunteer Centre while not on shift and we hope they will share memorable moments together.